Arabian Automobile introduces MY INFINITI programme for the benefit of its customers

Dubai, United Arab Emirates, 16 October 2019: Arabian Automobiles, the flagship company of the AW Rostamani Group and the exclusive dealer for INFINITI in Dubai, Sharjah and the Northern Emirates, is once again keeping its customers at the heart of all its initiatives and campaigns by introducing MY INFINITI, a global programme initiated by INFINITI that aims to enhance service retentions, customer convenience, brand loyalty, and overall service experience.

Michel Ayat, CEO of Arabian Automobiles, said: “Arabian Automobiles is proud to reciprocate the loyalty and commitment with our customers for their trust and enthusiasm in INFINITI. We consistently seek to surpass customer expectations, and through the MY INFINITI programme, we aim to offer intuitive services that were designed to ensure peace of mind to customers and further strengthen INFINITI’s position in the market that prioritises customer comfort above all else. Through such digital services and initiatives, we aim to continuously present the best and most convenient offerings to our customers.”

As the umbrella of new retention programmes that will become global standards for INFINITI, the MY INFINITI programme comprises four core service initiatives that were designed with utmost customer happiness and comfort in mind.

  1. Vehicle Pick-up & Drop Service: A hassle-free service that removes the need for customers to drive to INFINITI service centres. All they need do is dial the toll-free number 800-INFINITI or book online to schedule their next service appointment and leave the rest in the hands of INFINITI’s service team who will pick the car from customers’ preferred locations within the same Emirate on their behalf.*
  2. Vehicle Service Status Notification: Customers will receive automated SMS notifications about the status of their vehicle at every stage — starting from the booking, vehicle reception, technical inspections, and service completion.*
  3. E-vision: Customers will receive a clear copy of the full inspection report directly through email or SMS, enriched with pictures of the parts and components that require replacement or repair.*
  4. Owners Benefits: INFINITI drivers will enjoy Arabian Automobile’s attractive offers on service contracts, with up to 30% savings on the cost of regular maintenance service and five years of unlimited mileage warranty.*

Car buyers have always had myriad reasons to get behind the wheel of an INFINITI, and now with the MY INFINITI programme, enthusiasts and drivers looking for premium customer service need look no further. Interested parties are encouraged to visit their nearest INFINITI of Arabian Automobiles centre to book a test drive and explore the possibilities.

*T&Cs apply

About Arabian Automobiles Company

Arabian Automobiles Company (AAC) is the flagship company of AW Rostamani Group. With 50 years in the business, AAC is one of the leading automotive dealers in the GCC and exclusive distributor for Nissan, INFINITI and Renault vehicles in Dubai and the Northern Emirates. Arabian Automobiles is looking back on 50 years of excellence and passion, and forging ahead with its vision to enrich customer lives and remain the trusted automotive brand of choice.

Arabian Automobiles became the first automotive company in the UAE to be awarded the prestigious ‘Dubai Quality Gold Award’ by Dubai Economy in May 2017. In the same year, INFINITI won ‘Best Performing Brand’ in the automotive category of the Dubai Service Excellence Scheme; an accolade previously won by Nissan in 2016 and Renault in 2015. In 2015, Arabian Automobiles received the Mohammed Bin Rashid Al Maktoum business award for most outstanding performance and in 2013 it became the first private company in the UAE to be inducted into the prestigious Palladium Balanced Scorecard Hall of Fame for strategy execution. Arabian Automobiles Company is currently the holder of Nissan Motor Company’s ‘Global Nissan Aftersales Award and is the only Nissan distributor to have won the award for ten years in a row.

Across its Dubai and Northern Emirates network, Arabian Automobiles operates:

  • 11 new vehicle sales showrooms of Nissan, 6 new INFINITI centers and 4 new vehicle sales showroom of Renault
  • 6 certified pre-owned car facilities
  • 24Hrs Service Center at Ras Al Khor, Dubai
  • Central Logistics Centre at Dubai Industrial City
  • 16 service centres
  • 90 minute Express Service
  • 14 spare parts outlets
  • Arabian Automobiles is ISO 9001, ISO 14001 and OHSAS 18001 certified

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